Refunds/Returns
Our policy lasts 30 days for exchange only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it.
ALL of our products are made-to-order and we do not hold inventory or stock.
Black Bear Happiness Guarantee!
If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to [email protected]. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.
Returns
It is very important that you read the description of each item before you place your order. There is a sizing guide available so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.
At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock and all items are made-to-order. If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submitted your order. We normally send your order immediately to the production facility but if you contact us within the indicated timeframe, we will do our best to make your requested changes.
On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!
Refunds (if applicable)
Black Bear gives refunds as store credits only.
You can use your store credits to purchase any other item/s from our store. You will be given store credits in exchange for any item that is damaged or has missing parts upon delivery.
You will also be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.
Cancellations
Please place your order carefully. You must contact [email protected] as quickly as possible should you wish to cancel your order. Our support staff will try to intercept the order before it goes into production, once it hits the production floor there is no way to cancel the order.
Shipping
We do our best to ship your order within 7-13 days from the day your order was placed (include Handling Time and Standard shipping/transit times). The shipping fee will be included in your order confirmation. Shipping fee is non-refundable and it will be deducted from the cost of refunded store credits, if you are eligible to receive such credits.
Shipping and Delivery
At this time, Black Bear ships to any location on the planet with an address. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier and appropriate tracking number issued for the package.
Black Bear staff will do it’s best to help resolve any issues, and achieve total customer satisfaction.
Return/Exchange FAQ
I got the wrong shirt. How can I get my correct order?
Please contact Customer Service at [email protected]. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.
I received a defective or damaged product. What do I do?
Please contact Customer Service at [email protected]. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us. You will be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item
I ordered the correct size but it’s a bit small/large can I return it and exchange it to a different size?
Unfortunately, Black Bear is currently unable to process a return or exchange due to sizing because we do not hold inventory or stock. Please contact us at [email protected] and we will offer you a 50% discount code if you want to reorder the item in the correct size.
I entered the wrong address information. Can I still correct it?
We can try to make corrections to your order within 24 hours of the time that your order was placed. If you request for the corrections after 24 hours, we will no longer be able to update it on our end.
I just made an order but i changed my mind and I’d like to cancel it.
Please order carefully. You should contact us within 24 hours of placing your order , we will do our best to cancel your order if possible. Please contact Customer Service at [email protected].
I made an order 3 days ago and since it hasn’t been shipped yet. I’d like to cancel it.
All our shirts are made-to-order. Orders are sent to production within 24 hours from the time your order is placed.